GM
Junior Customer Service Agent for a modern language school in Berlin handling student inquiries and administrative tasks while providing support via email and phone.
About the role
- Customer Service Executive managing customer inquiries for PRISM+, a leading electronics brand in Malaysia. Providing support via phone, email, and chat, ensuring customer satisfaction through effective communication.
Responsibilities
- Provide timely and accurate responses to customer inquiries across multiple channels, including phone,
- email, and chat.
- Resolve customer issues efficiently and professionally, ensuring a high level of customer satisfaction.
- Manage customer expectations through clear, empathetic, and effective communication.
- Develop and maintain a strong understanding of our services and offerings to support customers confidently and accurately.
- Collaborate with internal teams to relay customer feedback, address recurring issues, and improve processes and service quality.
- Document customer interactions thoroughly and maintain accurate records within internal systems.
- Assist in identifying trends and patterns in customer inquiries to support improvements in service delivery and customer experience.
- Uphold the company’s commitment to transparency and knowledge sharing in all customer interactions.
- Perform any other duties as assigned by the Company.
Requirements
- Prior experience in customer service, customer support, or a related role is preferred.
- Strong communication skills, both written and verbal.
- A customer-centric mindset with strong problem-solving abilities.
- Ability to manage multiple tasks while maintaining attention to detail.
- Comfortable working collaboratively with cross-functional teams.
- Adaptable, proactive, and committed to delivering quality service.
- Fresh graduates are welcome to apply as well!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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