Customer Success Specialist supporting athletes’ and team players with hotel reservations and customer inquiries. Collaborating with internal teams to optimize workflow and customer satisfaction.
About the role
- Customer Success Manager at PriceShape managing B2B customer portfolios and driving growth in e-commerce price optimization. Collaborating closely with teams to enhance customer strategy and satisfaction.
Responsibilities
- Own and manage a portfolio of B2B customers as their primary point of contact
- Act as a trusted advisor, guiding customers towards better commercial decisions
- Drive onboarding and ensure strong and early product adoption
- Proactively engage customers to understand their business goals, challenges, and KPIs
- Challenge and guide customers to improve their pricing strategies and commercial performance
- Help customers translate product usage into measurable business value
- Conduct structured and insight-driven business reviews
- Build strong relationships with key stakeholders across accounts
- Identify opportunities to strengthen customer performance and long-term success
- Ensure high engagement, satisfaction, and long-term partnerships
- Identify and drive expansion and upsell opportunities
- Collaborate with sales on account strategy and growth
- Maintain accurate CRM data and customer health overview
Requirements
- 3–5 years of experience in Customer Success, Account Management, or similar client-facing roles
- Experience managing a portfolio of B2B customers (preferably within SaaS)
- Proven ability to drive customer adoption, retention, and growth
- Experience conducting structured business reviews and stakeholder meetings
- Ability to manage multiple accounts simultaneously with a disciplined approach
- Strong communication skills and ability to challenge and guide customers constructively
- Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
- Analytical mindset with the ability to translate data into business insights
- Fluent in English and Italian or Spanish
Benefits
- A fast-growing SaaS company with strong ambitions and international expansion
- A highly impactful Customer Success role with real ownership of your portfolio
- A collaborative commercial setup across Sales, Customer Success, Marketing, and Product
- A talented, supportive, and international team with strong team spirit
- A culture built on trust, ownership, and work-life balance
- A customer-centric environment focused on long-term value and impact
- Clear development path: from onboarding to full portfolio ownership to Senior CSM roles
- Competitive compensation package including base salary + commission program
- Modern offices in Stockholm (preferred) and Aarhus, with flexibility for hybrid work
- Occasional travel to Aarhus
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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