Manage complex client relationships and portfolios, driving financial performance and business growth for First Interstate Bank. Lead business development activities and advise clients on financial solutions.
About the role
- VIP Account Manager for PressEnter Group manages high-value player portfolios driving engagement and revenue. Utilizing data-driven strategies to maintain a premium player experience in the iGaming sector.
Responsibilities
- Portfolio Strategy & Revenue Management: Drive and sustain Net Gaming Revenue (NGR) from your assigned portfolio, ensuring monthly and quarterly targets are met.
- VIP Lifecycle & Early Life Onboarding: Proactively identify and "onboard" high-potential players during their initial lifecycle, establishing a premium rapport from day one.
- Retention & Reactivation: Maintain industry-leading Player Retention Rates by anticipating player needs and resolving friction points before they lead to churn.
- Reporting & Portfolio Insights: Deliver weekly deep-dives into portfolio health, focusing on NGR trends, deposit velocity, and margin protection.
Requirements
- Experience: 2+ years in Online VIP Account Management
- Analytical Prowess: Ability to analyze complex data sets to understand run rates and player behavior.
- Communication: Elite interpersonal skills; ability to navigate difficult conversations regarding limits or bonuses while maintaining a positive relationship.
- Financial Literacy: A deep understanding of P&L.
- Adaptability: Comfortable working in a fast-paced environment that requires proactive, rather than reactive, engagement.
Benefits
- Inspiring Workspace: Our HQ in Sliema, Malta, with fantastic sea views, shower facilities, and an open-plan working environment
- Flexibility: Hybrid working model to support work-life balance
- Well-being Focus: Access to our Mental Well-Being Program
- Vibrant Culture: Regular social gatherings on our terrace, plus team and company events
- Rewards: Refer a Friend Bonus
- Health & Wellness: Private Health Insurance, Dental Insurance, and wellness vouchers
- Fitness: Discounted gym membership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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