Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
Responsibilities
- Manage an assigned portfolio of customers across Bronze, Silver and Gold tiers.
Requirements
- At least 12 months experience as a Customer Success Manager in a software business. If you have come E-commerce or SaaS another digital industry that would be ideal
- Demonstrated success in managing a full cycle onboarding to renewals process
- Demonstrated success providing insights to a customer to increase optimisation and usage of a product
- Collaborative in approach but capable of driving your own results and output
- Someone who can handle the changing dynamics of a start-up environment
Benefits
- Customer Success Manager at preezie
- Hybrid work model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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