Hybrid Customer Advisor – Sales Support Fleet Management

at Post Company

• Job title: Customer Advisor – Sales Support Fleet Management
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Bern, Switzerland

About the role

• Sales Support role responsible for customer consultation and order coordination in fleet management at PostFinance. Assisting customers throughout the vehicle lifecycle with service leasing management.

Responsibilities

• You advise and support your assigned customers on all matters related to fleet management and full-service leasing, working closely with the responsible Key Account Manager.
• Along the vehicle lifecycle, you obtain vehicle quotes according to customer requirements, prepare calculations and contracts independently, and place vehicle orders.
• At the end of the contract term, you are responsible for the accurate final billing.
• During the contract term, you review the agreed services, adjust contracts when necessary, prepare customer reports and provide professional recommendations to our clients.
• You take on cross-departmental coordination of customer orders and the clarification of customer inquiries.

Requirements

• You have completed a commercial or technical apprenticeship and bring experience in customer service and/or internal sales, preferably in the automotive industry, fleet management or a service company in another sector.
• You enjoy customer contact and administrative tasks and possess strong organizational and coordination skills.
• High customer focus, proactivity and an accurate, reliable working style characterize you.
• Good PC user skills, especially with Microsoft Office applications, are required.
• You communicate very well in German, both verbally and in writing. In addition, you have very good spoken and written English skills. French is an advantage.