Customer service role managing travel bookings and providing support to passengers. Delivering exceptional service from booking to departure in a hybrid working environment.
About the role
- Consultor de Relacionamento managing client relationships for educational products. Supporting training, operations, and feedback for schools and partners.
Responsibilities
- Monitor partner schools or networks, ensuring implementation and effective use of educational products.
- Conduct training and capacity-building sessions for clients on the solutions.
- Provide ongoing support, resolving questions or operational issues.
- Collect feedback from schools and report insights to the internal team.
- Identify opportunities for upselling or expanding the partnership.
- Maintain close relationships, align expectations, and ensure client satisfaction.
Requirements
- Education: Bachelor’s degree in Business Administration, Marketing, Commercial Management, or related fields.
Benefits
- Health and dental plans
- Zenklub: health and wellness platform, including psychological counseling
- Casa da Saúde: medical and dental consultations, plus clinical tests
- Gympass
- On-site cafeteria
- Pharmacy discounts
- Medical emergencies: coverage through the health plan for home or telemedicine care
- Semi-flexible working hours
- Childcare allowance and maternity kit
- Discounts at Universidade Positivo (UP) for employees and dependents
- Saber Mais: Professional Development Portal
- Discounts at Colégio Positivo for employees' children
- PPR (performance-based bonus/profit-sharing)
- Good Card: accepted at over 130,000 establishments
- Life insurance
- Payroll-deductible loan
- Transportation voucher or parking
- Parceiro Positivo: site offering discounts on our products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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