About the role

  • Process Analyst responsible for mapping and redesigning processes in a dynamic environment at Portobello Shop. Collaboration with partners to identify and implement process improvements.

Responsibilities

  • Map, design and update processes for partner areas, ensuring end-to-end visibility and appropriate documentation.
  • Identify improvement opportunities through process analysis, data, metrics and feedback from stakeholders.
  • Conduct diagnostics and facilitate continuous improvement workshops focused on gains in efficiency, quality or experience.
  • Support process simplification and automation initiatives in collaboration with technical and operational teams.
  • Work with business areas to prioritize and implement improvements, monitoring results and ongoing sustainability.
  • Support the development and evolution of process policies, workflows and governance.
  • Collaborate with different teams and stakeholders to build integrated solutions aligned with business objectives.

Requirements

  • Previous experience in process mapping and redesign.
  • Experience with continuous improvement projects or initiatives such as Lean, Kaizen, PDCA, etc.
  • Strong critical analysis skills, clear communication and ability to work collaboratively.
  • Familiarity with mapping tools (e.g., Bizagi, Lucidchart, Miro, Visio).
  • Knowledge of performance indicators (KPIs), change management and process automation is desirable.

Benefits

  • Life insurance
  • Medical and dental plans
  • Meal allowance (vale-refeição)
  • Wellhub
  • Profit Sharing (PLR)
  • Pharmacy reimbursement
  • Discount network – partnerships with various institutions
  • Discount on Portobello product purchases
  • Vacation bonus
  • Support for dependents with disabilities
  • Aprende Shop – online learning and training platform
  • Being part of an industry-leading company
  • Regular exchanges with industry-leading professionals

Job title

Mid-level Process Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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