Process Analyst responsible for mapping and redesigning processes in a dynamic environment at Portobello Shop. Collaboration with partners to identify and implement process improvements.
Responsibilities
Map, design and update processes for partner areas, ensuring end-to-end visibility and appropriate documentation.
Identify improvement opportunities through process analysis, data, metrics and feedback from stakeholders.
Conduct diagnostics and facilitate continuous improvement workshops focused on gains in efficiency, quality or experience.
Support process simplification and automation initiatives in collaboration with technical and operational teams.
Work with business areas to prioritize and implement improvements, monitoring results and ongoing sustainability.
Support the development and evolution of process policies, workflows and governance.
Collaborate with different teams and stakeholders to build integrated solutions aligned with business objectives.
Requirements
Previous experience in process mapping and redesign.
Experience with continuous improvement projects or initiatives such as Lean, Kaizen, PDCA, etc.
Strong critical analysis skills, clear communication and ability to work collaboratively.
Familiarity with mapping tools (e.g., Bizagi, Lucidchart, Miro, Visio).
Knowledge of performance indicators (KPIs), change management and process automation is desirable.
Benefits
Life insurance
Medical and dental plans
Meal allowance (vale-refeição)
Wellhub
Profit Sharing (PLR)
Pharmacy reimbursement
Discount network – partnerships with various institutions
Discount on Portobello product purchases
Vacation bonus
Support for dependents with disabilities
Aprende Shop – online learning and training platform
Being part of an industry-leading company
Regular exchanges with industry-leading professionals
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