Application Support Specialist in IT for energy market, optimizing data analysis workflows and supporting internal partners. Seeking motivated team players with a strong tech background and German fluency.
About the role
- Not provided.
Responsibilities
- You will play a key role in supporting the area's data-driven culture, being responsible for giving our customers a voice through data.
- You will work from data collection and processing to creating dashboards and reports that monitor the main CX metrics (NPS, CSAT, CES).
- Your work will provide the evidence needed for the CX and Operations teams to make strategic decisions that ensure customer satisfaction and loyalty.
- Collect, clean and process data from various sources related to the customer journey and the company's operations, ensuring data quality, integrity and consistency for analysis.
- Analyze and cross-reference data daily within the Voice of the Customer Program and CX projects.
- Monitor NPS (Net Promoter Score), the company's main metric, daily, and other drivers such as CES/CSAT, as well as their trigger data and accuracy.
- Cross-reference operational indicators with CX metrics.
- Contribute to the design, review and maintenance of recurring and ad hoc survey distributions.
- Create and maintain dashboards and reports that turn complex data into actionable insights for the CX team and for store, logistics and back office operations.
- Collaborate with multidisciplinary teams such as technology, data, commercial, operations, process and design in the analysis and monitoring of customer data across the company.
- Document processes, metric definitions, analytical criteria and deliverables.
- Produce presentations with clear, data-driven storytelling.
- Monitor and respond to area tickets.
Requirements
- Bachelor's degree in a quantitative field (Statistics, Mathematics, Data Science, Engineering, Computer Science or related disciplines).
- Strong analytical skills, with the ability to process, consolidate and interpret data for decision-making.
- Knowledge of SQL for data manipulation.
- Advanced Excel for quick analyses (pivot tables, VLOOKUP, etc.).
- Experience with Power BI/Tableau or other data visualization tools.
- Methodological knowledge of data modeling — how databases work (dimensions, filter context, row context, calendar tables, and how different data tables relate).
- ETL knowledge to extract, transform and load data, performing full data cleaning to ensure 100% accuracy and trust in the dataset before analysis.
- Ability to work in agile, dynamic environments and adapt quickly to change.
- Preferred qualifications:
- Knowledge of data visualization best practices.
- Familiarity with CX metrics (NPS, CES, CSAT, etc.).
- Experience with NPS programs and CX platforms such as Qualtrics or Medallia.
- Knowledge of Databricks (creating notebooks, queries/views, etc.).
- Basic to intermediate Python: ability to perform small data analyses, task automation and ETL.
- Knowledge of predictive modeling to forecast risks.
Benefits
- Medical and dental insurance;
- Life insurance;
- Meal allowance;
- Transportation voucher;
- Vacation bonus;
- Pharmacy assistance;
- Assistance for dependents with disabilities;
- Wellhub (well-being platform);
- Day off in the month of your birthday;
- Discount on Portobello product purchases;
- Discount network - partnerships with various institutions;
- Profit Sharing and Results program;
- Aprende Shop (online content platform);
- Training and Professional Development programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Sales Support Representative supporting stores across Adelaide, enhancing product visibility and fostering relationships with store teams. Working part - time, part of a family - friendly culture at Simplot.
Operations Support Specialist managing compliance and calibration of test equipment for GE HealthCare. Ensuring service delivery and quality with proactive vendor management in New York City.
Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
Customer Service Representative providing support for customer enquiries in the QVC UK Contact Centre. Working evenings and supporting a team to drive brand advocacy and success.
Customer Service Representative supporting QVC's Customer Care Team in Knowsley. Handling inbound calls and resolving customer inquiries with professional training and a supportive environment.
Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
Customer Service Representative maintaining professional customer relationships and processing inquiries at Arcadia Cold Storage. Coordinating operations and ensuring accurate inventory management.
Customer Service Representative assisting clients with travel protection plans over calls and emails. Handling claims, providing information, and maintaining customer records.
Inventory Support Specialist ensuring inventory accuracy across multiple clinic locations. Collaborating with teams to support day - to - day operations and inventory initiatives.