Technical Support Specialist providing customer care and technical support for Avidbots products. Continuous interaction with clients and resolution of technical issues in a hybrid work environment.
About the role
- IT Support Engineer for Pompa Program's technology team focused on automating processes and providing IT support. Collaborating with marketing and systems architecture teams for effective data strategies and integrations.
Responsibilities
- Designing and developing information systems to improve process efficiency, scalability, increase user productivity, and reduce costs.
- Explore and help solve Automation and IT bugs.
- Work directly with System Architects and Administrators to identify and build automations to support business functions across Marketing, Sales, and Fulfillment operations.
- Support the IT administrator in conjunction with HR and various managers, in automating employee onboarding and offboarding tasks.
- Occasionally attend meetings with internal stakeholders (with a systems architect) to fully understand project requirements and provide technical expertise.
- Develop software documentation and user guides for systems.
- Explore and help solve Automation and IT bugs.
Requirements
- 3+ years of experience building IT Solutions and Automations
- Experience in Hubspot and Zapier or similar platforms
- Working experience with Okta
- Experience working in an Agile environment or willing to work in one
- Bachelor's degree in related field (not required but preferred)
- 1-2 years experience with Google Analytics or other web analytics tools
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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