Administrative Assistant supporting the Business Support Team with a wide range of administrative tasks. The role is essential for keeping the factory operations running smoothly in Cumbernauld, UK.
About the role
- HubSpot Administrator responsible for CRM ownership and strategy at Pod, supporting sales, marketing, and customer success efforts. Driving system optimisation and workflow efficiencies across the business.
Responsibilities
- Act as the internal HubSpot owner, ensuring the platform supports all customer-facing teams across marketing, sales, service, and customer success
- Translate business requirements into scalable HubSpot solutions, workflows, and system configurations
- Define and maintain a HubSpot roadmap aligned with company growth and strategic goals
- Monitor new HubSpot releases, evaluating and implementing features that improve efficiency and adoption.
- Lead discovery workshops with stakeholders to capture requirements and pain points
- Build, optimise, and maintain workflows, automations, sequences, and reporting dashboards
- Oversee data quality through cleansing, deduplication, enrichment, and governance
- Manage integrations (native and custom) to ensure seamless data flow across systems
- Deliver structured UAT/SIT testing pre-rollout and monitor adoption post-launch
- Continuously improve lead management, pipeline visibility, and customer success handoffs.
- Act as the go-to HubSpot expert across sales, marketing, and operations teams
- Translate technical solutions into clear, business-friendly communication for all stakeholders
- Deliver tailored training sessions, onboarding guides, and best-practice playbooks
- Provide senior leadership with KPI, ROI, and system performance reporting.
- Maintain up-to-date HubSpot documentation (architecture, workflows, data models)
- Ensure GDPR compliance and data management standards across the platform
- Establish HubSpot usage guidelines and enforce best practice playbooks
- Coach teams on HubSpot functionality and adoption of new features.
- Identify opportunities to automate and streamline processes across the customer journey
- Explore AI and other innovations within HubSpot to improve efficiency
- Monitor adoption metrics, proactively closing gaps in usage or reporting accuracy
- Champion a culture of continuous learning and platform optimisation across the business.
Requirements
- Deep HubSpot expertise (Sales Hub, Marketing Hub, Service Hub; Operations Hub a plus)
- Proven experience implementing and scaling HubSpot in mid-market or enterprise environments
- Strong workflow automation and process design experience within HubSpot
- Data management expertise (imports, mapping, deduplication, cleansing, governance)
- Analytical mindset with ability to design and interpret dashboards and performance reports
- Strong stakeholder management and communication skills
- Experience delivering training and driving CRM adoption
- Experience managing HubSpot integrations (native or API-based).
- Even better, but not essential, if you have:
- HubSpot certifications (Solutions Architecture, Marketing Software, Sales Hub Implementation)
- Experience with HubSpot Operations Hub, advanced data sync, and custom workflows
- Familiarity with APIs or iPaaS tools (Zapier, Workato, Tray.io)
- Experience embedding AI into HubSpot workflows (forecasting, QA, content generation)
- Background in consultancy (requirements gathering, workshops, structured delivery)
- Change management or CRM adoption program experience.
Benefits
- Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
- Flexible hybrid working model
- Work abroad for up to 20 days per year
- Salary Sacrifice EV Scheme and free Pod Point
- Family & friend discount scheme
- 25 days holiday (plus Bank Holidays)
- Very generous parental and family leave
- Pension scheme with a 4.5% matched contribution
- Eyecare scheme
- Life insurance covering up to 4x your annual salary
- Virtual GP provided by HealthHero
- Employee Assistance Program
- Free Mortgage Advice
- Discounted Gym Memberships
- Cycle2Work Scheme
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