Business Continuity Manager Sr. ensuring enterprise resilience through effective planning and training. Collaborating across teams to foster organizational readiness and disaster response strategies.
About the role
- Training & Development Manager at poa! internet, enhancing employee performance and capability through innovative training programs. Responsible for frameworks, assessment, and management of learning initiatives in Kenya.
Responsibilities
- Develop and continuously improve the Training & Development Framework in alignment with business priorities
- Conduct annual and cyclical Training Needs Assessments (TNA) for all divisions and staff categories (Executives, Directors, Managers, General Staff)
- Translate organizational capability gaps into structured learning paths, development programs, and leadership interventions
- Develop competency-aligned learning content for technical, commercial, support, and leadership teams
- Oversee development of core training programs including onboarding, customer excellence, compliance, product knowledge, leadership development, coaching skills, and CONNECT Values integration
- Create blended learning programs (virtual, classroom, LMS modules, simulations, on-the-job learning)
- Coordinate all training activities, ensuring consistency, quality, and attendance across divisions
- Facilitate key training sessions as required covering leadership and people management
- Identify training solutions for content uploading, learner assignments, tracking, reporting, and completion monitoring
- Ensure divisional training calendars are up-to-date and aligned with the company-wide annual training calendar
- Work with line managers to integrate development actions into performance management cycles, including IDPs (Individual Development Plans)
- Coach line managers on identifying development opportunities and embedding learning into daily operations
- Support capability interventions arising from performance reviews and 1:1 conversations
- Implement the training evaluation framework to assess the impact of all learning activities
- Track return on learning investment, learner engagement, performance uplift, and capability indicators
- Prepare monthly and quarterly training dashboards and reports
- Partner with division heads to develop relevant training programs
- Collaborate on learning campaigns and CONNECT Values activation as part of building culture
- Manage external training providers, ensuring they meet poa! quality and value standards
- Manage the annual learning budget, ensuring optimal allocation, cost tracking, and value realization
- Ensure adherence to the HR Manual, Training Policy, Learning & Development Framework, and Learning Assistance Process
Requirements
- Minimum 5 years of experience in Training & Development
- At least 2 years managing learning programs or learning systems
- Experience in competency frameworks, adult learning methodologies, and performance-linked capability development
- Bachelor’s degree in Education, HR, Business, Organizational Development, or related field
Benefits
- Medical cover
- Airtime allowance
- Home wifi allowance
- Annual training allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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