Training & Development Manager at poa! internet, enhancing employee performance and capability through innovative training programs. Responsible for frameworks, assessment, and management of learning initiatives in Kenya.
Responsibilities
Develop and continuously improve the Training & Development Framework in alignment with business priorities
Conduct annual and cyclical Training Needs Assessments (TNA) for all divisions and staff categories (Executives, Directors, Managers, General Staff)
Translate organizational capability gaps into structured learning paths, development programs, and leadership interventions
Develop competency-aligned learning content for technical, commercial, support, and leadership teams
Oversee development of core training programs including onboarding, customer excellence, compliance, product knowledge, leadership development, coaching skills, and CONNECT Values integration
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