Support Analyst providing technical customer assistance via phone, email, and chat. Identifying issues and ensuring satisfaction while documenting interactions.
About the role
- Loan Support Analyst Sr. supporting PNC's Asset Backed Finance operations in various locations. Conducting client management tasks and transaction processes involving loans and advances.
Responsibilities
- Conduct due diligence for advances
- Review notices and input advances into the system
- Complete rate roll overs and move payments
- Follow up with notices from agent banks/clients
- Balance general ledgers
- Proactively manage your portfolio of clients to ensure a smooth client experience
Requirements
- Exposure to ACBS
- Wire transfer experience
- Loan administration experience, with an emphasis on application of payments
- Account reconciliation experience
- Excel spreadsheet familiarity
- Loan Servicing Experience
- Commercial Loan Knowledge
- Operations Experience
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 8 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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