Project Manager driving successful customer implementations for Dayshape, an award - winning software scale - up in resource management. Collaborating with teams in the UK and US to deliver a unified customer experience.
About the role
- Project Manager I coordinating digital projects for PNC's Retail Digital Technology organization. Supporting delivery of technology projects enhancing retail customer experiences and optimizing operations.
Responsibilities
- Support the delivery of small‑to‑medium digital technology projects within the retail domain, ensuring tasks, milestones, and dependencies are clearly tracked and communicated.
- Assist in the development of project documentation, including project charters, schedules, resource plans, status dashboards, and risk/issue logs.
- Coordinate project activities using Agile, hybrid, or traditional methodologies based on project needs.
- Facilitate or support Agile ceremonies such as sprint planning, daily standups, backlog refinement, and retrospectives.
- Partner with product owners and business stakeholders to gather and clarify requirements, ensuring alignment with retail digital strategies and customer experience goals.
- Translate business requirements into structured work items and assist teams in understanding scope and priorities.
- Ensure digital changes follow risk, compliance, brand, and accessibility guidelines applicable to retail and digital channels.
- Serve as a central point of coordination for project communications, timelines, and issue escalations.
- Prepare and deliver concise project updates to project teams, business stakeholders, and leaders as needed.
- Help teams navigate competing priorities by escalating risks and dependencies early.
- Identify and track issues, risks, and cross‑team constraints; support mitigation and resolution efforts.
- Ensure appropriate adherence to governance, documentation, and audit standards for digital delivery.
Requirements
- Experience supporting or managing technology or digital projects in a matrixed or cross‑functional environment.
- Knowledge of Agile delivery frameworks (Scrum, Kanban) and familiarity with Agile tools (e.g., Jira, Azure DevOps, Rally).
- Ability to collaborate with technical and non‑technical partners across multiple teams.
- Strong communication, planning, organization, and documentation skills.
- Experience working with or coordinating vendor‑driven technology or digital solution implementations.
- Background in retail, digital product delivery, financial services, banking, or consumer technology environments is a plus.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
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