Hybrid Project Manager – Enterprise Software

at Dayshape

• Job title: Project Manager – Enterprise Software
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £40,000 - £55,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Edinburgh, United Kingdom

About the role

• Project Manager driving successful customer implementations for Dayshape, an award-winning software scale-up in resource management. Collaborating with teams in the UK and US to deliver a unified customer experience.

Responsibilities

• You’ll be part of a dynamic and fast-moving team, working with colleagues in the UK and US. You’ll directly steer customer implementation projects to a successful conclusion, driving our software implementation consultants and working with a small team of engineers to help you achieve that. Your job is to make sure everyone is collaborating effectively and heading in the right direction delivering a unified customer experience.
• As well as direct hands-on project management, you will be expected to play an active role within the Professional Services department. You will consider the needs of many end users and ensure product usage and engagement remains high.
• Contribute project updates to company All Hands meetings
• Knowledge share with members of the team and instil best practise ways of working
• Live our Values and help us maintain our company culture
• Coordinate and present requirements gathering and configuration workshops to build an in-depth understanding of client processes and the problems that Dayshape will be solving.
• Create and maintain detailed project plans in our Project Managment tool using existing templates.
• Work with internal stakeholders to create Change Order documents, with impact, effort, cost and timelines.
• Be the primary point of contact between the client and Dayshape, attending daily or weekly calls with the client as required to update on progress.
• Be available to travel to client sites for key workshops/phases of the project, we are finding that more of our clients are benefitting from face-to-face interaction for specifics areas of implementation.
• Manage customer expectations if we anticipate changes in timelines and/or budgets.
• Demonstrate clear leadership and a sense of accountability, and instil confidence.
• Own and maintain all project governance.
• Create project status reports, to track the delivery of the project with regards to timelines, dependencies and risks as well as manage the financial state of your projects.
• Use Dayshape software internally to manage project resource requirements, financials and take accountability for the success of the project.
• Follow a change control process to manage any changes mid-project.
• Work closely with the product and engineering teams to ensure that any critical development for this implementation is on track and fit for purpose.
• Thoroughly understand Dayshape and how our customers use it, in order to propose the best solutions.
• Work with our implementation consultants to manage the data migration process.
• Coordinate planning and delivery of customer training.
• Ultimately hand over the relationship to Customer Support and Customer Success following the successful conclusion of the implementation

Requirements

• Proven experience project managing the delivery of enterprise software implementations, and working with or within large corporate organisations
• Organised, detail-oriented, and disciplined when it comes to planning and controlling your projects
• Able to jump between different projects, prioritise, and quickly adapt to unexpected changes and complex problems
• Big picture aware, and renowned for spotting the icebergs nobody else has noticed
• Comfortable asking tough questions of the team and customer and holding them to account
• An excellent communicator, able to establish trust with and motivate just about anyone
• Service- and solution-minded to ensure we tackle challenges and create success for the customer
• Used to projects where winning “hearts and minds” is important, in a professional or enterprise environment
• Be driven to work independently to drive your projects forward while a strong collaborator with your remote colleagues. Strong relationships with your Dayshape colleagues will be key to the success of all our projects.

Benefits

• At least £1,000 per year to spend on professional and personal development
• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days
• Paid four-week sabbatical in your fifth anniversary year on top of your holiday entitlement
• Enhanced family leave policies
• Private health insurance, including dental and vision benefits
• Income protection and death in service cover
• Matched 5% auto-enrolment workplace pension scheme
• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service
• Volunteering time – up to 20 hours a year to participate in volunteer work
• Regular All Hands meeting for inspiration and over-communication
• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes!
• Genuinely nice, smart people to work with, who are excited about growing our company