Vendor Functional Analyst responsible for customer engagement strategies and vendor performance management with an aim to optimize financial outcomes.
About the role
- Detection & Investigation Analyst Lead for PNC's FDO Zelle Fraud organization. Supporting outbound Zelle transactions and analyzing fraud prevention cases.
Responsibilities
- Outbound Zelle fraud support
- Analyzing cases generated from the enterprise fraud detection systems
- Talking with customers whose transactions are suspicious of potential fraud
- Card Free ATM fraud support
- Reporting of suspected fraud
- Tasks to help sustain and improve department processes and procedures
Requirements
- Strong Analytical Thinking skills
- Knowledge of Customer Solutions
- Decision Making abilities
- Understanding of Operational Risks
- Problem Resolution skills
- Researching capabilities
- Familiarity with Risk Mitigation Strategies
- Bachelor's degree or equivalent experience
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year
- between 15 to 25 vacation days each year, depending on career level; and years of service
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