Project Manager at DWF driving operational efficiencies through medium - sized change projects. Collaborating across teams to enhance customer experience and ensure project success.
About the role
- Project Manager driving the delivery of instructor-led training programs at Pluralsight. Building strong relationships with clients and ensuring high-quality educational experiences.
Responsibilities
- Own the full delivery of instructor-led and blended learning programs—from kickoff through completion—ensuring a high-quality experience for every customer.
- Act as the primary point of contact for clients throughout project delivery, managing weekly check-ins, training plans, and quarterly reviews.
- Partner with Account Executives early in the sales process to scope new engagements, identify needs, and confirm resources.
- Coordinate with instructors, content developers, and internal operations teams to align course materials, technology requirements, and schedules.
- Manage logistics for both virtual and in-person deliveries, including setting up environments, labs, and cloud-based solutions.
- Track and manage key delivery metrics including project budgets, profitability, and evaluation scores.
- Facilitate retrospectives and contribute to ongoing process improvements that make our delivery operations more scalable and effective.
- Balance multiple projects at once—from one-day webinars to 16-week academies—while maintaining excellent communication and consistency.
- Support long-term client success by planning ongoing training engagements and maintaining strong relationships over time.
Requirements
- Bachelor’s degree with 4+ years professional experience in project/program management
- 4+ years customer engagement or customer success experience
- Experience in project/program management
- Ability to organize workload, and the capacity to progress a range of tasks and projects at one time
- Experience with facilitation and conflict resolution
- Ability to communicate well with internal and external stakeholders
Benefits
- Competitive compensation packages
- Medical coverage
- Unlimited PTO
- Wellness reimbursements
- Pluralsight subscription
- Professional development funds
Job title
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