Project Manager driving the delivery of instructor-led training programs at Pluralsight. Building strong relationships with clients and ensuring high-quality educational experiences.
Responsibilities
Own the full delivery of instructor-led and blended learning programs—from kickoff through completion—ensuring a high-quality experience for every customer.
Act as the primary point of contact for clients throughout project delivery, managing weekly check-ins, training plans, and quarterly reviews.
Partner with Account Executives early in the sales process to scope new engagements, identify needs, and confirm resources.
Coordinate with instructors, content developers, and internal operations teams to align course materials, technology requirements, and schedules.
Manage logistics for both virtual and in-person deliveries, including setting up environments, labs, and cloud-based solutions.
Track and manage key delivery metrics including project budgets, profitability, and evaluation scores.
Facilitate retrospectives and contribute to ongoing process improvements that make our delivery operations more scalable and effective.
Balance multiple projects at once—from one-day webinars to 16-week academies—while maintaining excellent communication and consistency.
Support long-term client success by planning ongoing training engagements and maintaining strong relationships over time.
Requirements
Bachelor’s degree with 4+ years professional experience in project/program management
4+ years customer engagement or customer success experience
Experience in project/program management
Ability to organize workload, and the capacity to progress a range of tasks and projects at one time
Experience with facilitation and conflict resolution
Ability to communicate well with internal and external stakeholders
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