Project Portfolio Manager overseeing ERP strategy and execution for a leading ceramic coverings company. Aligning business objectives with effective project management practices.
About the role
- Payments Manager at Plum, responsible for overseeing payment operations and ensuring compliance with regulatory frameworks. Managing a team and optimizing customer payment experiences across various product lines.
Responsibilities
- Develop and manage strategic relationships with payment providers to ensure seamless delivery of solutions that meet customer needs across all payment channels.
- Ensure timely and accurate execution of inbound and outbound payments (e.g., deposits, withdrawals, dividends, fund transfers).
- Ensure adherence to FCA, PSD2, and EMI regulatory requirements.
- Responsible for guiding internal teams with expert recommendations to optimize payment processes and maintain consistency with overall business strategy and regulatory changes.
- Manage relationships with banks, card networks, payment processors, and custodians.
- Identify opportunities to streamline payment workflows and reduce operational risk.
- Drive automation initiatives to enhance scalability and efficiency.
- Responsible for creating payment experiences that balance customer-centric design with operational efficiency and fraud risk management.
- Lead and mentor the payments operations team.
- Foster a culture of accountability, innovation, and continuous improvement.
- Collaborate with product, compliance, and technology teams to design payment solutions aligned with new product launches.
Requirements
- Proven experience in payment operations management within Fintech, banking, or financial services.
- Strong knowledge of EMI regulations, FCA requirements, and PSD2 framework.
- Familiarity with investment products (ISA, GIA, stocks, mutual funds).
- Experience with payment systems (SEPA, Faster Payments, SWIFT, card acquiring).
- Excellent analytical, problem-solving, and stakeholder management skills.
- Strong communication and relationship-building abilities, with the ability to build and sustain strong relationships across internal teams and external stakeholders.
- Leadership experience with the ability to build and motivate high-performing teams.
Benefits
- Own part of the company you're helping grow through stock options
- Private health insurance
- Annual training budget
- Plum Premium for free
- Competitive referral scheme
- Hybrid working: 2 days a week connecting in our beautiful offices in London, Athens, or Cyprus
- Team breakfasts and team lunches
- 25 days holiday + bank holidays
- 45 work-from-anywhere days to give you flexibility to work your way
- 2 weeks sabbatical after 4 years to take the break you deserve
- Enhanced parental leave
- 1 paid volunteering day annually
- Annual team trip to a surprise destination!
- A fun, inclusive company culture (think 🦄🌈💯)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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