Office Manager supporting backoffice operations and management tasks at a construction company in Hamburg. Engaging in financial management and administrative duties within the team.
About the role
- Operational Admin Assistant at PLUG Charging handling operations, scheduling, and invoicing in Cardiff. Ideal for building a career in the EV charging sector.
Responsibilities
- Deliver efficient administrative support to the operations and project management teams, including maintaining accurate records, databases, and reporting systems.
- Assist with customer account management, including preparing invoices, reconciling payments, and handling account queries to ensure timely and accurate financial processes.
- Support scheduling and coordination of EV charge point installations, maintenances, and commissioning activities, monitoring lead times and optimizing engineer schedules to maximize efficiency.
- Facilitate handover processes between sales, operations, and project teams, preparing necessary documentation such as operations & maintenance packs and client welcome materials.
- Respond professionally to customer, supplier, and internal stakeholder inquiries via phone, email, or other channels, resolving issues promptly.
- Monitor and update internal systems (e.g., charge point management platforms) with accurate data on installations, hardware, and network performance.
- Contribute to incident triage by logging and tracking faults, maintenance requests, and payment-related issues, liaising with external partners as needed.
- Generate internal and external reports on operational metrics, such as network uptime, customer satisfaction, and financial reconciliations.
- Assist with ad-hoc tasks, including inventory tracking for equipment like PPE and tools, and supporting commercial activities such as insurance claims or data audits.
- Ensure all work complies with company policies on sustainability, health & safety, and data accuracy.
Requirements
- Proven experience in an administrative or operational support role, ideally within a fast-paced environment.
- Strong organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines.
- Proficiency in Microsoft Office suite, particularly Excel for data analysis, reporting, and reconciliation.
- Excellent written and verbal communication skills for interacting with customers, suppliers, and team members.
- High attention to detail and numeracy skills, with a basic understanding of financial processes like invoicing and account management.
- Ability to work independently while collaborating effectively in a team setting.
- Practical problem-solving approach and adaptability to new processes or systems.
- Experience using CRM, accounting, or charge point management systems (e.g., Pipedrive, MS Projects, Xero).
- Background in scheduling, logistics, or customer service, particularly in technical or infrastructure sectors.
- Interest in sustainable transport, electric vehicles, or renewable energy.
Benefits
- Excellent progression opportunities
- Structured training pathways
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