Customer Operations Support at PostFinance, ensuring effective processing of client orders and regulatory compliance. Collaborative role improving processes for a digital finance leader.
About the role
- Community Operations Specialist serving as the brand voice and managing user engagement for Plaud Inc. Responsible for troubleshooting issues and delivering actionable insights to improve user experience.
Responsibilities
- Serve as the voice of our brand in our online communities, actively engaging with users, answering questions, and enforcing community guidelines to ensure a safe and constructive environment.
- Act as a first responder for user-reported issues, troubleshooting problems, and escalating complex bugs with clear, concise data to our Product and Engineering teams.
- Champion the voice of the customer by analyzing community conversations to identify trends, synthesize feedback, and deliver actionable insights that will directly influence our product roadmap.
- Partner with Product, Marketing, and Sales teams to execute community-facing initiatives, such as feature launches, user feedback surveys, and online events.
- Help build and scale our community programs, including identifying and nurturing relationships with super users and brand advocates to foster a self-sustaining ecosystem.
Requirements
- 1+ years of experience in a customer-facing role such as community management, social media management, or technical support.
- Native Japanese speaker with professional fluency in English or Mandarin.
- A genuine passion for and curiosity about AI, software, or consumer technology products.
- A strong sense of empathy and a user-centric mindset, with a natural desire to help people solve problems.
- Ability to work independently and manage multiple tasks in a fast-paced, remote-first environment.
- A Natural Community Builder: demonstrated passion for online communities, whether through personal projects, volunteer moderation, or as an active, helpful member on platforms like Discord, Reddit, or other forums.
- Curious and Analytical Mindset: possess a knack for identifying patterns in conversations and are driven by a desire to understand the "why" behind user feedback, even without formal data analysis experience.
- Resourceful Problem-Solver: clever and adaptable, able to think on one's feet and confidently navigate ambiguous situations to find solutions independently.
- Exceptional Communicator: excellent ability to translate complex technical ideas into simple, clear, and empathetic language for any audience.
- Fast Learner: tech-savvy and show a high aptitude for mastering new software and tools quickly, with or without prior direct experience with platforms like Zendesk or Jira.
Benefits
- Market-competitive compensation
- Global exposure
- Vibrant, creativity-fueled work atmosphere
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Operations Support contributing to financial services at PostFinance. Handling client orders and ensuring compliance with regulations in a collaborative environment.
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