Customer Service Supervisor responsible for call center operations, coaching agents, and ensuring compliance. Leading a team of up to 12 employees and optimizing service delivery operations.
About the role
- Product Support Specialist assisting customers in deriving value from Pigment's AI-powered business planning platform. Collaborating with customers and team to ensure a seamless platform experience.
Responsibilities
- You will help customers derive value from Pigment by being a product expert and problem solver
- You will be a true product expert who’s technically savvy to conduct investigations and an essential resource for your colleagues and customers.
- You will own Support tickets from creation to closure
- You will replicate and escalate bugs to Engineering/R&D Team
- You will collaborate with Product Managers on feature requests, advocating for our customers and partners
- Following your probation, this position will require you to work 1-week on-call covers of P1 tickets with additional compensation for the days covered
Requirements
- 4+ years of experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role.
- Excellent written and interpersonal skills.
- General technical know-how and an affinity for learning new software.
- Strong project management skills and ability to deliver on time.
- Comfortable working in a remote, fast-paced environment as part of an international team.
- Must speak English to a professional proficiency.
Benefits
- Competitive compensation package
- Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
- Generous time off and parental leave policies
- High-end equipment to do your work in the best conditions
- Office in major cities including New York, Toronto, Paris, and London
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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