Client Implementation Consultant responsible for client onboarding and process optimization at Equitable. Managing projects and ensuring exceptional client experiences during implementation.
PH
Hybrid Clinical Solutions Implementation Consultant, Diagnostic Cardiology
Posted 2 weeks ago
About the role
- Clinical Solutions Implementation Consultant facilitating Philips diagnostic solutions with customers. Providing training and support for successful system implementation and adoption.
Responsibilities
- Providing implementation support, ensuring that optimal configuration and training services are included as part of the overall solution.
- Developing and implementing clinical training plans in partnership with technical consultants, local sales and service teams.
- Developing and maintaining long term customer relationships in support of recurring revenue strategy.
- Consulting with customers throughout the solution delivery and implementation for successful adoption of Philips solutions.
- Configuring and managing various components and software revisions of Philips solutions to accommodate operational workflow in the customer’s environment.
- Guiding the customer in testing workarounds, clinical integration, and new functionality.
- Analyzing the customer’s existing workflow and facilitating proper change management in the clinical or operational environment.
- Ensuring proper testing of the system and establishing a comprehensive training plan for transition to the customer.
- Identifying, investigating and resolving application issues and potential defects.
Requirements
- 3+ years of clinical experience in exercise, physiology, kinesiology, nursing, allied healthcare or equivalent
- Clinical education/teaching experience
- Exceptional communication and presentation skills
- Philips Diagnostic Cardiology Solutions Product Knowledge strongly preferred (Holter/cardiographs- TC70, TC50/ST80i Stress System/iECG)
- Flexibility and tolerance of ambiguity
- Project management skills
- High comfort level with technology and informatics concepts
- Detail oriented and organized
- Bachelor’s or Master’s Degree in Exercise Physiology, Kinesiology, Nursing, Business Administration or equivalent
- Ability to lift up to 60 pounds for product demonstrations and be comfortable with general installation tools
- Ability to travel 80% of the time and live near a metropolitan airport
Benefits
- PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Regional Client Implementation Team Manager leading a team through successful client onboarding at Equitable. Ensuring adherence to quality and turnaround standards in Implementation processes.
Implementation Manager leading customer projects and managing implementations for an AI - native SaaS platform. Focusing on enterprise - level solutions in a hybrid work environment.
Implementation Specialist at Zelis delivering healthcare solutions for payer clients. Collaborating with teams to ensure successful product implementation and client satisfaction.
Senior Systems Implementation Engineer implementing and managing clients' infrastructure at IP Pathways. Participating in onboarding and ongoing operational care of managed cloud service platforms.
Cloud Implementation Specialist implementing AWS - based solutions tailored to customer needs at SPX. Collaborating with teams to ensure successful deployment and providing technical support during implementation.
Implementation Manager overseeing client onboarding from contract signing to go - live at Pixaera. Coordinating teams to ensure successful integration of gamified training solutions.
Implementation Manager leading diverse teams to ensure successful client deployments at global fintech leader Fiserv. Collaborating cross - functionally and managing project KPIs and forecasts.
Senior Implementation Consultant leading the onboarding of Enterprise customers for Attentive’s AI marketing platform. Focused on SMS, email, and enhancing customer relationships across the UK.
Senior Implementation Engineer at Ipsos designing and maintaining SAAS software programs. Collaborate with teams to implement new features and manage survey data flow.