Associate Account Manager managing existing business relationships and customer satisfaction in water management. Collaborating with teams to develop growth strategies and ensure service delivery.
Responsibilities
Own/maintain/grow existing business and deliver the scope of work for clients.
Ensure high customer retention and satisfaction for existing customers.
Support enterprise sales opportunities and assist with leading water management programs.
Deliver on the scope of work sold and lead development, facilitation, and reassessments.
Maintain existing client relationships and conduct annual business reviews.
Collaborate with the Director of Account Managers to develop new business opportunities and maintain existing business.
Utilize PowerBI and phiAnalytics for decision-making support and performance metrics tracking.
Requirements
A minimum of a bachelor’s degree is required.
A STEM degree is preferred but not required.
Direct experience with Sales processes, demonstrating an understanding of processes, products, and markets.
Strong interpersonal skills and “EQ” to work with Regional and ES sales teams and client counterparts.
Solid understanding of service delivery processes (PASL, PhiAnalytics, Operations, etc.).
Keen awareness and understanding of the client life cycle (i.e. when is the best time to introduce new products and services).
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