Hybrid Consumer Ecosystem Strategy Director

Posted 3 weeks ago

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About the role

  • Consumer Ecosystem Strategy Director leading transformation in Pfizer’s digital consumer ecosystem. Focusing on user experience, journey mapping, and digital health engagement with a consumer-centric approach.

Responsibilities

  • Support the global strategy and transformation of Pfizer’s consumer digital ecosystem
  • Reimagine Pfizer’s online presence to deliver personalized, connected, and high-impact experiences across channels
  • Establish clear value propositions, north stars and KPIs for each digital asset
  • Map key customer journeys across each ecosystem asset aligned with value propositions/north stars
  • Champion human-centered design methodologies
  • Support execution of 2026 Big Bets – identifying how they come to life across the digital ecosystem
  • Stay at the forefront of digital innovation, monitoring emerging technologies, competitive dynamics, and healthcare trends

Requirements

  • Experience (8+ years) in strategy, innovation, and/or customer experience positions
  • Obsessed with identifying and solving for consumer pain points
  • Strong analytical prowess to conduct root cause analyses
  • Deep expertise in journey mapping and human-centered design
  • Passion for staying connected to external trends and emerging technologies
  • Demonstrated ability to effectively influence senior leaders and colleagues
  • Role model for the PFE Values (Courage, Excellence, Equity, Joy)
  • Strong writing, presenting, and influencing skills
  • Discretion and trustworthiness in dealing with confidential information
  • Bachelor's Degree required

Benefits

  • 401(k) plan with Pfizer Matching Contributions
  • Additional Pfizer Retirement Savings Contribution
  • Paid vacation
  • Paid holiday and personal days
  • Paid caregiver/parental and medical leave
  • Health benefits including medical, prescription drug, dental and vision coverage

Job title

Consumer Ecosystem Strategy Director

Job type

Experience level

Lead

Salary

$156,600 - $261,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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