Service Desk Analyst providing first level customer support in a 24/7 environment handling incidents and service issues. Role involves 4 on 4 off Night Shifts with some opportunity for remote work post - training.
About the role
- Business analyst responsible for strategic insights and actionable plans for the distribution channel at Pernod Ricard Brasil. Leading governance and performance initiatives with key partners in the market.
Responsibilities
- The professional will be responsible for generating and translating RTM business insights into strategic drivers and actionable plans for the distribution channel.
- Will work on the structuring, governance and evolution of the Excellence Program, and will also lead the Distributors Forum as the primary platform for strategic alignment, performance monitoring and engagement with key partners.
- Will ensure channel decisions are data-driven, that the operating model (RTM) evolves in a disciplined manner, and that distributors operate with a focus on sustainable growth, profitability and execution excellence.
- Will have national scope, interfacing directly with commercial teams, trade marketing, finance and executive leadership, impacting channel strategy, performance and governance.
Requirements
- Bachelor's degree in Business Administration, Marketing or Advertising.
- Knowledge of the consumer goods market.
- Understanding of the indirect channel dynamics in distributor management.
- Proficiency with Microsoft Office, especially Excel.
- Knowledge of programming languages desirable (e.g., Python, KNIME).
- Advanced English.
Benefits
- Medical insurance;
- Dental insurance;
- Meal allowance | Food voucher;
- Pension plan;
- Transportation;
- Physical and mental wellness benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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