Hybrid Fraud & Scams Monitoring Analyst

Posted 2 hours ago

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About the role

  • Fraud & Scams Monitoring Analyst assessing fraud risks and investigating scams at Rabobank. Collaborating with teams to protect customers and mitigate fraud across Australia and New Zealand.

Responsibilities

  • Analysing internal & externally generated data to identify potentially fraudulent behaviour & emerging threats or trends
  • Investigating & responding to scam incidents
  • Investigating fraud alerts generated & other external fraud events
  • Analysing relevant data to identify potentially fraudulent transactions or behaviour & emerging threats or trends
  • Performing post investigation activities, including loss assessments & recoveries
  • Identifying & supporting vulnerable customers through the scam management lifecycle

Requirements

  • A minimum of 1-3 years in a similar role within fraud operations
  • Proven experience in triaging fraud alerts, conducting investigations, escalating cases, & reporting incidents with accuracy & urgency
  • Experience in reviewing transaction & login data to identify & flag potentially fraudulent activity
  • Excellent communication skills including the ability to talk confidently & professionally with clients
  • An ability to be autonomous & self-sufficient as well as collaborate within a team
  • Analytical thinker with experience supporting product, process, and system updates through fraud risk assessments
  • Knowledge & experience of Threat Metrix or similar tool highly regarded
  • An ability to work 8am to 4:30pm Monday to Friday highly regarded

Benefits

  • Rabo@Anywhere is our hybrid way of working at Rabobank
  • Wellbeing leave. These 2 extra leave days support greater work/life balance
  • Education Assistance Program. Rabobank values the development of its people
  • Parental Leave that supports you & your family while giving you the freedom & flexibility (up-to 14 weeks paid leave)
  • Bonus and Additional Leave. At Rabobank we provide an incentive for eligible employees to receive 1 extra week
  • Extra Insurance. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance
  • Rabo Workplace Giving program. Workplace Giving aims to encourage employees to contribute to our community

Job title

Fraud & Scams Monitoring Analyst

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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