About the role

Senior Implementation Specialist leading onboarding projects for SMB and mid-market customers in Travel & Spend management solutions. Providing exceptional customer experiences and technical guidance throughout the implementation process.

Responsibilities

Lead end-to-end implementation and onboarding projects, from initiation through go-live and handover, ensuring alignment with customer requirements, timelines, and success criteria
Act as the primary point of contact for customers during implementation, maintaining clear, proactive communication and managing expectations throughout the project lifecycle
Gather, analyze, and translate customer business requirements into actionable configurations and implementation plans, advising on best practices
Configure the Travel & Spend solution, including policies, workflows, standard per diems, and other core settings
Drive rapid activation and adoption, enabling early travel bookings and expense activity
Coordinate and align stakeholders across finance, travel, HR, IT, and external project managers or partners
Set up, test, and troubleshoot plug-and-play ERP integrations (e.g. Spend export files, DATEV, Xero)
Configure and support SSO, HRIS, and SCIM integrations
Identify and mitigate risks, proactively addressing potential challenges to minimize impact on timelines and deliverables
Develop and deliver training sessions for end users and customer administrators to ensure a smooth transition and long-term success
Ensure rigorous testing and quality assurance to validate functionality, performance, and reliability
Deliver a consistently exceptional customer experience throughout the onboarding journey

Proven experience leading software implementation or onboarding projects, ideally in a SaaS environment
Strong project management skills, with an organized, structured, and analytical approach to work
Solid financial and process understanding, particularly related to expense management, travel, or adjacent finance workflows
Technical acumen and hands-on experience supporting integrations (ERP, SSO, HRIS, SCIM or similar)
Excellent communication, stakeholder management, and problem-solving skills, with the ability to adapt your style to different audiences
A solution-oriented, customer-first mindset and a passion for overcoming challenges
Ability to work effectively in a fast-paced, dynamic environment and manage multiple implementations in parallel
Fluency in German and English (written and spoken); additional languages are a plus
Experience with Financial or Travel SaaS products is a strong advantage
Formal project management training or certification (e.g. PMP) is a plus

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Nurture your language skills with in real-life English, Spanish and Catalan lessons
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support