Hybrid Account Manager – DACH

at Peripass

• Job title: Account Manager – DACH
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, Dusseldorf, Germany

About the role

• Account Manager driving customer success and client relationships for a logistics SaaS scale-up. Managing implementation processes and ensuring customer satisfaction within a high-growth environment.

Responsibilities

• You manage the entire implementation of our solution and keep track of scope, time and budget.
• On these projects, you cooperate with our Implementation Consultants, who carry out the physical implementation of our solution on the customer sites.
• You guide customers through the QuickStart onboarding journey and drive early value realisation, while empowering customers to confidently adopt and configure the solution themself.
• You consistently maintain excellent customer success by being in close contact with your customers and ensuring they receive the maximum return on their investment in Peripass.
• To this end, you'll also cooperate closely with the Customer Support Advisor to solve more complex issues that customers face.
• You can take initiatives to improve our processes in Customer Success, to make our customers even happier with Peripass.
• You drive growth in your customer portfolio and assist the sales team by spotting cross-selling opportunities.

Requirements

• You have at least a bachelor's degree, or equivalent experience, and you have at least 5 years of relevant experience in a SaaS company.
• Building a great customer journey and seeing customers who are happy with your product is what makes you get out of bed in the morning.
• You can develop a professional, but also a warm and pleasant relationship with your client contacts.
• You get a kick out of analysing and optimising processes.
• You'll be working with people in senior management, so you make sure you know your stuff and you come to every meeting prepared.
• You can get your message across to all kinds of people in all kinds of departments (facilities, supply chain, operations, IT, finance, …).
• You are diplomatic, but can be assertive when you have to.
• Excellent verbal and written communication skills in English and German are a must.
• You see the importance of Information Security & Cyber Security, and you act accordingly.

Benefits

• There are tons and tons of room for impact.
• Your voice will be heard, and your ideas will shape the future of our recruitment efforts.
• A fun group of colleagues who are all making the success story of Peripass, day after day, milestone after milestone, and joke after joke.
• You can work from a location that suits you and your business goal.
• About every 6 weeks, you'll come and check up on how your colleagues are doing in the Ghent HQ.
• You'll also get an in-depth onboarding at our HQ during your first 2 weeks.