Customer Service Officer responsible for accurate order fulfillment and resolving customer issues. Collaborating with business units to ensure compliance with company guidelines in Hong Kong.
About the role
- Customer Service Officer at BASF providing excellent service throughout the Order-To-Cash process. Collaborating with various departments and ensuring customer satisfaction with a 3+2 hybrid work model.
Responsibilities
- Provide excellent customer service to dedicated customers
- Support customers along the whole Order-To-Cash process
- Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
- Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
- Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
- Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards
Requirements
- Bachelor or Master degree
- Relevant professional experience in sales administration and/or business customer service roles at least 2 years
- Experience with the SAP system, mainly in the SD module
- Experience in Salesforce would be an advantage
- Customer orientation and team work abilities
- Strong communication skills and ability to work in international environment
- Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
- Advanced English and German
Benefits
- life insurance
- co-financing of MultiSport card
- remote work allowance
- training & development programs
- Company Social Benefits Fund
- VIP medical care
- lunch card
- commuting allowance
- EAP Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Part - Time Customer Service Officer role at MPF service center providing quality service and resolving customer inquiries. Seeking candidates with good communication skills and availability for 3 - 4 days work per week.
Customer Service Representative handling international imports and communication for logistics services. Focused on sea freight management and customer interaction at L.I.T. in Nürnberg.
Learning System Support Specialist handling user inquiries and troubleshooting issues with learning systems. Collaborating with multiple teams to ensure effective learning processes across supported regions.
Customer Service Agent supporting Irish - speaking customers in Sofia, Bulgaria with exceptional service and problem resolution. Engaging with customers to ensure positive experiences and strong relationships.
Customer Service Agent assisting German - speaking customers with inquiries and issues in Sofia, Bulgaria. Engage in providing high - quality customer service and thrive in a vibrant city.
Join as a Customer Service Agent assisting Hebrew - speaking clients in Sofia, Bulgaria. Offering a relocation package and focusing on exceptional customer interactions.
Hungarian Speaking Customer Service Agent addressing inquiries for Hungarian - speaking customers. Engaging with a vibrant community in Sofia, Bulgaria while providing exceptional service.
Customer Service Agent assisting Italian - speaking clients in Sofia, Bulgaria. Support includes handling inquiries, resolving issues, and fostering positive customer relationships.
Customer Service Agent providing exceptional support to Icelandic - speaking customers. Join the dynamic team in Sofia, Bulgaria, and embrace a new cultural experience alongside comprehensive relocation support.