Customer Support Specialist assisting hotels in Uzbekistan. Teaching clients to use Exely platform and providing support in Uzbek, English, and Russian.
About the role
- Customer Service Officer at BASF providing excellent service throughout the Order-To-Cash process. Collaborating with various departments and ensuring customer satisfaction with a 3+2 hybrid work model.
Responsibilities
- Provide excellent customer service to dedicated customers
- Support customers along the whole Order-To-Cash process
- Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
- Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
- Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
- Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards
Requirements
- Bachelor or Master degree
- Relevant professional experience in sales administration and/or business customer service roles at least 2 years
- Experience with the SAP system, mainly in the SD module
- Experience in Salesforce would be an advantage
- Customer orientation and team work abilities
- Strong communication skills and ability to work in international environment
- Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
- Advanced English and German
Benefits
- life insurance
- co-financing of MultiSport card
- remote work allowance
- training & development programs
- Company Social Benefits Fund
- VIP medical care
- lunch card
- commuting allowance
- EAP Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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