Clinical Systems Administrator at PepperPointe managing Practice Management Systems for dental practices. Collaborating with IT teams to enhance system optimization and compliance in healthcare settings.
Responsibilities
Serve as the primary technical resource for PMS platforms (Dentrix Ascend, Cloud 9, Curve, Etc.)
Manage user access, configurations, and system settings across practices
Troubleshoot PMS-related issues and partner with vendors for resolution
Identify opportunities to improve workflows, efficiency, and system utilization
Assist in onboarding new practices and supporting system transitions when needed
Support Microsoft 365, Entra ID (Azure AD), and endpoint management (Intune)
Assist with device deployments, patching, and system maintenance
Monitor system performance and proactively resolve issues
Maintain documentation for systems, configurations, and processes
Participate in infrastructure projects and system improvements
Ensure PMS and supporting systems align with HIPAA and organizational security standards
Assist in enforcing access controls, MFA, and least privilege principles
Support audit readiness and compliance initiatives
Partner with IT leadership on risk mitigation and vulnerability management
Act as escalation point for Help Desk on PMS-related issues
Work closely with operational leaders to align systems with business workflows
Provide guidance and training to internal teams on PMS functionality
Coordinate with third-party vendors and support teams
Requirements
Experience working with dental or healthcare Practice Management Systems (Dentrix Ascend, Cloud 9 preferred)
Strong background in systems administration (Microsoft 365, Azure/Entra, endpoints)
Solid troubleshooting skills across applications, systems, and integrations
Understanding of HIPAA compliance and security best practices
Ability to balance technical depth with user-facing support
Strong communication skills with both technical and non-technical stakeholders
Organized and able to manage multiple priorities across practices
Benefits
Medical, dental, and vision benefits
401K with company match
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
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