Hybrid IT Systems Administrator I – Tier 2 Support

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About the role

  • System Administrator I supporting Private Medical's SaaS platforms and security infrastructure. Managing user accounts, troubleshooting escalated issues, and providing on-site support in New York.

Responsibilities

  • Administer user accounts, groups, and policies in Google Workspace and Okta.
  • Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer.
  • Review and test SAML/SSO integrations for new applications.
  • Support Mosyle MDM workflows including device profiles, policies and app deployment.
  • Troubleshoot access, authentication, and provisioning issues escalated from Tier 1.
  • Escalate complex system issues to Systems Administrator II.
  • Collect requirements for new tools or workflows and support project planning.
  • Provide on‑site support 3 days per week within assigned region.
  • Travel as needed for org-wide project rollouts, network upgrades, and system maintenance.
  • Create, maintain system and workflow documentation in Confluence.
  • Draft end‑user communications for updates and new releases.

Requirements

  • 4 of years in IT support and system administration
  • Must have advanced macOS, iOS, and Apple-related products proficiency
  • Basic knowledge of AWS and GCS
  • Admin experience with Google Workspace, Okta, and MDM's
  • Knowledge of OAuth/SSO provisioning
  • Strong documentation and communication skills
  • Ability to work on‑site and travel when required

Job title

IT Systems Administrator I – Tier 2 Support

Job type

Experience level

Mid levelSenior

Salary

$101,000 per year

Degree requirement

No Education Requirement

Tech skills

Location requirements

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