Store Manager at Circle K responsible for training, scheduling, and maintaining store operations. Ensuring excellent customer service and managing employee performance at retail locations.
About the role
- Branch Manager leading branch activities in a community-focused financial institution. Responsible for sales goals, staff development, and client relationship management.
Responsibilities
- This position leads the branch’s efforts to pro-actively meet the client’s financial needs through our sales process, focusing on a client centric, consultative sales approach
- Will be responsible for employee and business development
- Will be responsible for managing a sales pipeline, sales activities, achieving assigned goals and surpassing scorecard metrics both individually and as a branch
- Responsible for interpreting documents such as safety rules, account documents, operating and maintenance instructions, compliance, consumer and business loan documents and procedure manuals
- Will be responsible for the support and leadership of branch staff in servicing clients and building a book of business focused on steady growth and consistent profit improvement
- Pro-actively meet the clients’ financial needs through our sales process
- Utilize Salesforce for client and prospect interactions and sales activities
- Make outside business calls to clients and prospects to acquire and retain business
- Must be able to establish, maintain and grow, working relationships with partners
- Will be responsible for managing and overseeing the day-to-day branch activities; developing, retaining and recruiting high quality staff; building on and maintaining world class service levels
- Responsible for the preparation and delivery of performance feedback that includes quarterly and annual reviews, developmental action plans and disciplinary action, as applicable
- Responsible of ensuring team compliance with established policies and procedures which includes Retail Branch Standards
- Responsible for monitoring and working branch delinquency in conjunction with our collection group; teller error and outage control
Requirements
- Bachelor’s Degree or equivalent experience in the financial services industry
- 1-3 years’ experience in a manager role preferred
- Must be an energetic, enthusiastic team player
- Demonstrated previous sales success as an individual and as a leader
- Excellent communication, problem solving, customer service, cross selling and lending skills
- Must possess strong leadership skills, great organizational skills and the ability to motivate and develop the branch team
- Must be able to pass background and credit standards to hold NMLS credentials
- Valid Driver’s license
- Daily Reliable transportation
- Ability to work individually and with others.
- Must be able to travel (i.e. to Marietta Ohio Training Center) to attend internal education and meetings which in some circumstances could include overnight stay.
- Travel also required to fill in at other branches as needed.
Benefits
- 401(k) retirement plan with an employer match
- Employee stock purchase plan
- Various education assistance programs such as student loan and tuition paydown/reimbursement
- Paid vacation and holidays
- Work-life balance programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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