Strategy & Operations Analyst at Pennylane, optimizing processes and supporting the Partner Success department's strategic decisions. Collaborating with cross-functional teams to enhance performance and deliver measurable impacts.
Responsibilities
Process optimization: Collaborate with departmental teams to build, maintain, and continuously improve internal processes, in coordination with Sales, Product, and Marketing teams, with a focus on efficiency and scalability.
Tools environment management: Ensure the consistency, performance, and adoption of the tools used by teams, notably around our CRM Salesforce, and recommend enhancements based on operational needs.
Performance management: Implement in-depth analyses and relevant dashboards, in collaboration with a team of data analysts, to track key indicators, identify levers for optimization, and support decision-making at all levels of the organization.
Support for strategic decisions: Actively participate in the department’s strategic thinking and planning, challenge ideas, and provide data-driven recommendations.
Coaching & knowledge transfer: Play a key role in sharing your expertise within the Strategy & Ops team by supporting more junior profiles in their development. Contribute actively to fostering a culture of continuous learning and excellence within the team.
Responsibility for strategic roadmaps: Own the definition, planning, and deployment of roadmaps for strategic projects. From scoping to implementation, ensure alignment with company objectives and delivery of measurable impact.
Management of cross-functional projects: Lead high-impact cross-functional initiatives that require coordination across multiple teams. Your ability to manage complex projects and bring stakeholders together will be essential to the success of these missions.
Requirements
5+ years of experience in a startup/scale-up or similar environment
Fluent in French and English
Proven track record of successful long-term project deployments (e.g., launching a new team, deploying a ticketing tool, implementing a new CRM)
Strong Excel skills; basic knowledge of SQL and/or Salesforce is a plus
Problem-solver mindset, able to solve complex problems autonomously
100% hands-on profile: willing to get hands dirty to tackle strategic topics
Fast learner and comfortable in a very fast-changing environment
Strong sense of ownership, drive, and autonomy
Rigorous, structured, and organized
Excellent adaptability and communication skills
Benefits
High-quality health insurance (Alan Blue and Alan Mind)
Meal vouchers (Swile card)
Between 6 and 12 additional RTT (reduction of working time) days on top of 5 weeks of paid vacation
Opportunity to improve your English with Busuu
A monthly allowance for all Pennylaners to support working from home or in coworking spaces
Easily accessible offices a few minutes from Saint-Lazare in the heart of Paris
An allocation of BSPCE (stock options)
Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib
A Mac
Company events such as Tech Days and our company retreat
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