Senior Account Manager overseeing client accounts and strategy delivery across social, digital, and integrated channels. Managing relationships and leading team efforts for agency growth.
About the role
- Account Manager focused on client growth and retention in a fintech environment. Aiding entrepreneurs in managing their financial operations and increasing client engagement.
Responsibilities
- Ensure the growth of the customer base: identify opportunities for new plans for customers (upsell) and propose our service catalog to customers (cross-sell)
- Help reduce churn and downgrade requests
- Proactively contact customers at risk of churn using our predictive algorithm (Health Score)
- Convince customers requesting cancellation to stay
- Convince customers requesting to downgrade to remain on their current plan
- Contribute to product and service improvements: relay customer feedback to our product development teams and collaborate with various teams at Pennylane to enhance the services offered.
Requirements
- Initial experience in complex sales in an SDR or Business Developer role, with an interest in developing account management skills
- Strong questioning and listening skills to identify and understand issues in depth
- An interest in technology is a plus, including familiarity with current fintech products on the market
- Experience selling to B2B SME decision-makers, ideally CFOs / Heads of Finance or other finance leaders
- Experience selling SaaS products is a plus
- English proficiency (level will be assessed and valued depending on the department you apply to)
- Comfortable working in a constantly changing environment
- Prioritize collaboration within your team and with other stakeholders
- Ability to step back and prioritize high-impact business actions in your daily work
Benefits
- Top-tier health insurance (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- Between 6 and 12 additional RTT days (compensatory time off) in addition to 5 weeks of paid vacation
- Opportunity to improve your English via Busuu
- Monthly allowance for all our Pennylaners to support working from home or in coworking spaces
- Easily accessible offices located a few minutes from Saint-Lazare in central Paris
- An equity package (BSPCE)
- Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib
- A Mac (MacBook provided)
- We play many sports together and regularly come together for company events such as Tech Days and our annual company seminar
Job title
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