Responsible for administering, maintaining, and optimizing Microsoft Teams meetings for Pella Corporation. Ensures high-quality audio and video experience for on-site and remote team members.
Responsibilities
Install, configure, and maintain Teams meeting devices and conferencing solutions with assistance from preferred vendors.
Partner with Corporate Communications team on planning and execution of large events (i.e. Quarterly Forum).
Advise business partners and executive admins on best practices for hosting events.
Customer minded approach with ability to react quickly to time sensitive situations.
Monitor performance of Teams meetings and AV setups; implement tuning strategies to ensure high-quality experiences.
Design and manage backup, recovery, and high availability solutions.
Collaborate with development and infrastructure teams to optimize meeting workflows and device configurations.
Create and maintain documentation for Teams and AV setups.
Perform capacity planning, forecast future needs, and work to eliminate outdated conferencing equipment.
Manage backup planning and testing for critical conference rooms.
Stay current with Teams conferencing features, AV best practices, and emerging collaboration technologies.
On-call support and maintenance during and after normal business hours as well as weekends (as needed).
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
1+ years of hands-on experience with Microsoft Teams conferencing or related.
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