Hybrid Associate, Events

at Pearson VUE

• Job title: Associate, Events
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mandaluyong City, Philippines

About the role

• Advanced Associate coordinating and scheduling training events for Pearson's education programs. Ensuring smooth delivery and effective communication with trainers, customers, and internal teams.

Responsibilities

• Coordinate the full set‑up and booking of training events (face‑to‑face and online) in line with team SLAs and regulatory policies, escalating issues as they arise.
• Maintain strong attention to detail, ensuring accuracy, compliance and operational efficiency. This includes ensuring accurate data across our Event Management System and related spreadsheets.
• Liaise professionally with customers, trainers, and colleagues to maintain positive working relationships, confirm event details and respond to queries.
• Provide clear and timely updates on any changes, including cancellations or venue adjustments.
• Work collaboratively within and across teams, particularly during peak periods to support wider departmental needs.
• Take complete ownership and accountability for any events allocated to you, including any queries or issues to ensure resolution.
• Proactively identify and support process improvements.
• Support new starters through on‑the‑job training when required.

Requirements

• Bachelor's Degree Graduate
• High level of communication, organization and the ability to effectively priorities workload.
• Excellent customer service, and the ability to co-ordinate and carry out activities with limited supervision. Good interpersonal skills are required to interact effectively with internal and external customers.
• Prepared to be flexible in their approach to supporting others to deliver.
• Prepared to be open to the need for the role to evolve to meet new deadlines and objectives as the business’ goals and targets change especially in how we provide training to different customers.
• Demonstration of strong attention to detail and organizational skills, either through work experience, summer placements or previous employment.
• Excellent experience of working alongside people of different levels and background.
• Excellent customer service skills.
• Knowledge of end-to-end production of training events, face to face and online.
• Some experience of working in the education sector.
• Experience of using Microsoft Office packages in particular Microsoft Excel at intermediate level. Ability to learn new software quickly.
• Advanced Excel, experience of management information reporting and events management systems.
• Experience of working within online event platforms, e.g. Zoom.

Benefits

• Mostly remote, with monthly office visits