Hybrid Senior Manager – Dispatch

at Peaks Renewables

• Job title: Senior Manager – Dispatch
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Shreveport, United States

About the role

• Senior Manager of Dispatch leading operations and teams for Summit Utilities, Inc. Engaging in compliance, performance metrics, and collaboration with other departments.

Responsibilities

• Responsible for leading and managing dispatch operations to ensure timely and efficient routing of work and emergency notifications
• Overseeing dispatch teams, optimizing routes, and monitoring performance
• Resolving issues, ensuring regulatory compliance, and collaborating with other departments
• Lead, train, and manage dispatch staff, while monitoring and analyzing dispatch performance metrics to drive improvements
• Manage dispatch schedules to maximize efficiency and minimize delays
• Implement route optimization strategies and leverage technology for real-time tracking
• Ensure compliance with company policies, DOT regulations, and safety protocols
• Collaborate with customer service and field operations to resolve scheduling conflicts
• Analyze performance metrics and drive process improvements
• Serve as a point of contact for internal and external customers to ensure safe seamless operations
• Ensure proper leadership availability and support during emergency events impacting the organization on a 24/7/365 basis
• Perform other duties as required including providing support and expertise to the Customer Service, Credit/Collections, and Field Operations work units
• Facilitate and/or participate in policy, procedure, or compliance collaborations with other departments as dispatch representatives
• Represent dispatch department in meetings and presentations

Requirements

• Bachelor’s degree in business, Logistics, or related field (or equivalent experience)
• 5+ years of dispatch or field operations experience in a natural gas utility preferred
• 2 years of supervisory experience, preferred
• Strong knowledge of dispatch systems and route optimization tools
• High attention to detail and strong organizational skills
• Ability to demonstrate effective coaching through improved performance
• Comfortable providing feedback and coaching to team members
• Ability to implement changes to policies, procedures or overall direction and follow through on the same
• Effective interpersonal/human relation skills exhibited when dealing with employees and difficult customers when elevated to this level
• Strong verbal & written communication skills
• Ability to effectively work in a demanding, fast pace and changing environment
• Enthusiastic and energetic customer service attitude
• Comfortable working with all levels of employees and management.

Benefits

• medical/dental/vision and other benefits that provide flexibility, choice and support