Digital Solutions Business Manager at Elevance Health leading analysis and partnership on digital health solutions. Evaluating product lines and financial viability across engineering, IT, and finance.
About the role
- Senior Manager of Dispatch leading operations and teams for Summit Utilities, Inc. Engaging in compliance, performance metrics, and collaboration with other departments.
Responsibilities
- Responsible for leading and managing dispatch operations to ensure timely and efficient routing of work and emergency notifications
- Overseeing dispatch teams, optimizing routes, and monitoring performance
- Resolving issues, ensuring regulatory compliance, and collaborating with other departments
- Lead, train, and manage dispatch staff, while monitoring and analyzing dispatch performance metrics to drive improvements
- Manage dispatch schedules to maximize efficiency and minimize delays
- Implement route optimization strategies and leverage technology for real-time tracking
- Ensure compliance with company policies, DOT regulations, and safety protocols
- Collaborate with customer service and field operations to resolve scheduling conflicts
- Analyze performance metrics and drive process improvements
- Serve as a point of contact for internal and external customers to ensure safe seamless operations
- Ensure proper leadership availability and support during emergency events impacting the organization on a 24/7/365 basis
- Perform other duties as required including providing support and expertise to the Customer Service, Credit/Collections, and Field Operations work units
- Facilitate and/or participate in policy, procedure, or compliance collaborations with other departments as dispatch representatives
- Represent dispatch department in meetings and presentations
Requirements
- Bachelor’s degree in business, Logistics, or related field (or equivalent experience)
- 5+ years of dispatch or field operations experience in a natural gas utility preferred
- 2 years of supervisory experience, preferred
- Strong knowledge of dispatch systems and route optimization tools
- High attention to detail and strong organizational skills
- Ability to demonstrate effective coaching through improved performance
- Comfortable providing feedback and coaching to team members
- Ability to implement changes to policies, procedures or overall direction and follow through on the same
- Effective interpersonal/human relation skills exhibited when dealing with employees and difficult customers when elevated to this level
- Strong verbal & written communication skills
- Ability to effectively work in a demanding, fast pace and changing environment
- Enthusiastic and energetic customer service attitude
- Comfortable working with all levels of employees and management.
Benefits
- medical/dental/vision and other benefits that provide flexibility, choice and support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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