Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
PT
Hybrid Managed Services Analyst I – Fuel Accounting, Fuel Operations, Customer Service
Posted 3 months ago
About the role
- Managed Services Analyst I providing fuel inventory management and accounting services at PDI Technologies. Supporting customers in fuel operations with logistical distribution and fuel reconciliation.
Responsibilities
- Provide fuel inventory management and accounting services for customers
- Actively monitor designated customer’s tank readings
- Plan deliveries as indicated by current fuel level and average daily usage
- Monitor market direction and adjust delivery time as necessary
- Schedule, coordinate, and manage fuel deliveries to customer locations
- Build strong relationships with suppliers & carriers
- Receive customer calls/emails, engaging with a warm, pleasant, and helpful attitude
- Identify customer problems and resolve timely either directly or through other departments
- Review customer’s bulk fuel vendor invoice exceptions and correct errors
- Manage statements and ensure vendors are paid timely
Requirements
- Bachelor's Degree in Logistics or Supply Chain Management or equivalent work experience
- Minimum of 2 years of prior experience in either dispatch or fuel accounting required
- Petroleum experience preferred
- Confident skills with Microsoft Office suite
- Must be able to multi-task and make financial impactful decisions in a fast-paced environment
- Demonstrated ability to work in a fast pasted, constantly changing environment
- Ability to handle multiple tasks and move between activities that require immediate response
- Ability to communicate effectively to all stakeholders
- Able to work nights/weekends to support on-call
- Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future.
Benefits
- A competitive salary
- Market-competitive benefits
- Quarterly perks program
- Ample time off [time away]
- Hybrid working arrangements
- Continuous learning access
- Professional certifications access
- Leadership development opportunities
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