Project Manager overseeing project deliverables and managing customer relationships at HKT. Collaborating with various teams to ensure project specifications and budget requirements are met.
Responsibilities
Single point of contact managing the customer once projects are received into Service Delivery.
Overseeing the project deliverables and ensuring that the scope is in line with the customer’s expectations
Coordinate internal resources and third parties/vendors for the execution of projects, ensuring quality standards are met and guidelines are maintained
Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to track progress
Active follow up at critical milestone points of a project - Pursuing vendors, partners and internal teams for committed dates
Customer updates
Scheduling of resources
Perform risk management to minimise project risks - Measure project performance using appropriate tools and techniques, report and escalate to management as needed.
Implement contingency plans agreed with the manager.
Manage the relationship with the client and all stakeholders
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Ensure that all projects are delivered on time, within the scope and the defined budget
High level of customer service via effective communication throughout the project(s) lifecycle.
Ensure accurate and frequent project updates status are provided to both internal and external customers. Maximum customer satisfaction is expected.
Ensure all internal guidelines/processes are followed and all administrative work related to projects are accurately completed. The list includes – Budget Request and Purchase Request processes
Accurate and regular updates in the internal systems (weekly)
Review and update system project forecast (weekly)
Promptly acceptance of vendor handovers to avoid payment issues.
Ad-hoc reports requested by management
Supporting team members on projects and bids to improve overall team performance
Evaluating the success of the project against its benchmarking and sharing lessons or best practices with other organisations or project managers
Requirements
University degree holder with relevant professional qualifications desired
Proven working experience as a project manager in the telecom or information technology sector
Technical background, with an understanding of telecom products and services
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Proven organisational skills including attention to detail and multi-tasking skills
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