Hybrid Senior Representative, Customer Care

Posted last month

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About the role

  • Customer Care Representative at PayPal assisting clients via phone, email, and chat. Researching issues and resolving customer concerns while enhancing customer experience.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat
  • Research and resolve customer concerns accurately
  • Provide guidance and education on PayPal products, features, and services
  • Act as an escalation point for agents
  • Mentor and coach new agents

Requirements

  • 2 years of relevant work experience

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work environment
  • Employee shares options
  • Life insurance

Job title

Senior Representative, Customer Care

Job type

Experience level

Senior

Salary

$18 - $21 per hour

Degree requirement

No Education Requirement

Location requirements

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