Resource Manager driving operational excellence across EMEA for Croud, a global digital marketing agency. Ensuring effective resource management and team wellbeing through data - driven decision making.
About the role
- Manager of Strategic Partner team at PayPal ensuring smooth operations and client satisfaction through strategic engagement and coaching. Handle escalations and lead operational health specialists.
Responsibilities
- Ensure smooth functioning of day-to-day operations of the Strategic Partner team
- Develop strategic engagement plans to enhance client satisfaction
- Facilitate workshops to deepen client relationships
- Provide coaching and act as subject matter expert on advanced product applications
- Analyze client interactions to inform service interventions
- Manage escalations to ensure timely resolution of high-impact client issues
Requirements
- 3+ years relevant experience in a similar role
- Bachelor's degree or equivalent combination of education and experience
- Strong payments experience
- Ability to guide clients on advanced product applications
- Excellent interpersonal and leadership skills
- Ability to handle multiple projects and critical situations under pressure
Benefits
- Flexible work environment
- Employee shares options
- Health and life insurance
- Performance bonuses
- Wellness programs
Job title
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Experience level
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Degree requirement
Location requirements
Resource Manager driving operational excellence across the EMEA agency for a digital marketing firm. Ensuring resource levels are appropriate and optimizing resource management strategies for client needs.
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