Payroll Analyst responsible for US payroll processing for over 9,000 employees through Workday. Ensures compliance with multi - state payroll taxes and regulations in a hybrid work environment.
About the role
- Resolution Specialist - Payroll delivering exceptional customer support across multiple channels. Focused on resolving cases and managing back-office tasks for seamless customer experience.
Responsibilities
- Respond to customer queries via live chat, tickets, and video calls
- Guide customers through troubleshooting and provideclear instructions
- Perform routine back-office tasks such as uploading bank files
- Document resolutions and best practices for continuous improvement
- Collaborate with other teams to escalate complex issues
Requirements
- Customer empathy under pressure
- Attention to detail
- Structured problem-solving
- Payroll and process understanding
- Effective use of support tools
Benefits
- Flexibility: possibility to live and/or work away from offices, within the UK
- Learning & Development: comprehensive learning platform for acquiring new skills
- Career Development: opportunities for internal moves
- Health promotion: Private medical insurance with Vitality
- Meals: Weekly Deliveroo credit and fortnightly fruit and vegetable packages
- Public transportation: 50% of travel cost to the office up to £100 a month
- Home office budget: yearly work from home budget
- Equipment: A MacBook as standard working tool
- Parental support: 16 weeks of maternity leave at 100% and 4 additional weeks for co-parent
- Time off: 25 days of paid holidays plus public holidays
- Disability Inclusion: equal treatment and adaptations for individuals with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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