Customer Success Program Manager at Heartland Business Systems driving outcomes through CISCO product adoption. Collaborating with customers to enhance relationships and identify growth opportunities.
About the role
- Program Director overseeing operational management and stakeholder relationships for community mental health programs. Collaborating closely with the Clinical Director to ensure compliance and quality standards.
Responsibilities
- Oversee operational management, grant compliance, and data performance for PTWMSI programs.
- Manage daily workflows, service schedules, and staff supervision.
- Ensure compliance with grant requirements and reporting accuracy.
- Act as primary operational point of contact for stakeholders.
- Identify and propose improvements to operational systems and workflows.
- Collaborate closely with Clinical Director on program outcomes and audits.
Requirements
- Master's degree in Public Administration, Social Work, Healthcare Management, or related field.
- Minimum 4–7 years of program management experience in behavioral health or nonprofit settings.
- Demonstrated experience with grants, outcomes reporting, and multi-site operations.
- Strong supervisory and leadership experience.
Benefits
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
- 401(k) matching
- Company parties
- Flexible schedule
Job title
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