Data Operations Specialist at Aecon managing and optimizing data for AI. Collaborating with technical teams to ensure reliable, structured, and accessible data.
About the role
- Operations Manager focusing on process management for cost assumption and reimbursements at a Berlin-based Healthtech startup. Collaborating with cross-functional teams and optimizing operational workflows.
Responsibilities
- You analyze existing processes related to applications for cost coverage and reimbursements and maintain direct communication with nursing care funds
- You identify inefficiencies, sources of error, and opportunities for improvement, develop process optimizations, implement them yourself and track their impact in day-to-day operations
- You structure, document and standardize processes (e.g., workflows, guidelines)
- You actively contribute to strategic projects, e.g., to improve collaboration with nursing care funds or to optimize our back-office processes
- You play an active role in scaling and further developing our Partner & Payments operations
- You handle applications for cost coverage operationally, including review, follow-up and documentation
- You work closely with colleagues from B2C Sales, Customer Success and other teams to resolve individual customer concerns and cross-departmental issues efficiently
Requirements
- Minimum of 2 years of professional experience in process management/operations/backoffice; ideally with operational case handling or alternatively with an insurance background (e.g., private health or supplementary insurance)
- Strong process understanding: you analyze workflows, recognize patterns and inefficiencies, and actively and continuously optimize existing processes
- Strong analytical skills and confident use of Excel / Google Sheets for data analysis and presentation
- Hands-on, highly reliable and detail-oriented; you perform routine operational tasks consistently, accurately and independently
- Proactive, clear and confident communication with internal and external stakeholders and the ability to set clear priorities in a startup environment
- Fluent German (C2) in spoken and written form and English at B2 level
- Desirable: experience working with statutory long-term care or health insurance funds (e.g., reimbursements, billing, applications)
- Experience or affinity for automation, AI or no-/low-code tools (e.g., Zapier, AI-powered workflows) and an interest in making processes more scalable
Benefits
- Urban Sports Club membership for your fitness
- Family & Friends coupon for the Patronus watch
- Up to 30 vacation days (starting with 26 days in the first year and 28 days in the second year)
- Annual Learning & Development budget for individual learning and growth
- Clearly structured career framework for your professional development
- 360-degree feedback sessions (2x/year) for your professional and personal development
- Exclusive corporate benefits with great offers
- Discounts at restaurants near the office
- Free choice of hardware (MacBook or Lenovo)
- Modern office in vibrant Friedrichshain
- Job ticket for a stress-free daily commute
- Up to 2 days per week remote work
- Regular company and team events that foster our cohesion
- Team spirit instead of an elbow mentality – we achieve more together
- Quarterly company brunches for networking and exchange
- One volunteering day per year, where we do something good together
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