Senior Director, Product Management focusing on Firm Intelligence solutions at Litera. Driving innovation in legal technology and collaborating with law firms for strategic growth.
About the role
- Senior Director of Product overseeing lifecycle experiences for Paramount+ and Pluto TV to enhance user engagement and retention. Leading product strategy in lifecycle capabilities and cross-functional collaboration.
Responsibilities
- Own the vision, strategy, and execution for lifecycle experiences across Paramount+ and Pluto TV
- Set the vision and roadmap for lifecycle capabilities including in-app messaging, CRM journeys, cancel-save flows, and personalization experiences
- Lead end-to-end delivery of new features and enhancements for our messaging and CRM platform aligned with global streaming objectives
- Build detailed product requirements, user stories, and acceptance criteria; oversee usability testing and ensure high-quality launches
- Drive deep collaboration across Marketing, Engineering, Design, and Data to ensure lifecycle strategies are fully integrated with core product priorities and deliver measurable business outcomes
- Collaborate with analytics and experimentation teams to design and run A/B and multivariate tests, validate hypotheses, and scale learnings
- Oversee integrations with tools such as Recurly Engage, Salesforce Marketing Cloud, Kochava, and SendGrid to enable advanced targeting and orchestration
- Establish governance for privacy, consent, and compliance including GDPR and COPPA
- Ensure lifecycle features meet global standards
- Deliver clear updates on roadmap, KPIs, and business impact to senior leaders in recurring updates and quarterly readouts.
Requirements
- 10+ years in Product Management
- at least five years leading lifecycle, CRM, or interaction products at scale
- Bachelor’s degree in a relevant field; MBA or advanced technical degree preferred
- Demonstrated success leading acquisition, retention, and churn reduction in subscription businesses
- Streaming experience strongly preferred
- Deep knowledge of messaging platforms, CRM systems, and digital marketing technology
- Hands-on expertise with MarTech platforms including Recurly Engage, Salesforce Marketing Cloud, Kochava and SendGrid
- Proficient technical fluency with ability to contribute to engineering discussions on architecture and scalability
- Exceptional communication and management skills with proven ability to influence senior stakeholders and align cross-functional teams
- Ability to thrive in a dynamic, ambiguous environment and deliver measurable outcomes.
Benefits
- medical
- dental
- vision
- 401(k) plan
- life insurance coverage
- disability benefits
- tuition assistance program
- PTO
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