Assistant Store Manager driving key performance and boutique operations at Nespresso. Leading team management and ensuring excellence in customer service and compliance standards.
About the role
- Senior Delivery Manager managing delivery of digital projects with a focus on Webflow outcomes and team collaboration. Leading cross-functional teams to deliver high-quality digital experiences.
Responsibilities
- Lead the delivery of digital projects from kick-off to completion, ensuring teams stay aligned, unblocked, and focused on outcomes.
- Take primary responsibility for managing Webflow website builds, including:
- Managing scope and requirements for Webflow projects
- Coordinating designers, developers, and content teams
- Ensuring quality, performance, and accessibility standards are met
- Overseeing staging, review, and launch processes
- Facilitate key agile ceremonies and maintain the delivery rhythm across sprints, roadmaps, and releases.
- Shape and manage scope, requirements, and acceptance criteria in partnership with clients and internal teams.
- Build strong, trusted client relationships and act as the primary delivery point of contact.
- Identify opportunities to extend value within accounts and support commercial conversations.
- Enable healthy team dynamics, resolve conflict constructively, and encourage continuous improvement.
- Encourage continuous improvement and champion effective ways of working.
- Support collaboration across engineering, design, product, QA, AI, and data teams.
- Help refine problems, clarify requirements, and validate assumptions.
- Support workshops and discovery activities with clear synthesis and follow-up.
- Translate business goals into clear artefacts teams can work from.
- Contribute to improving delivery processes and internal communities of practice.
Requirements
- Strong experience delivering digital products, web/app builds, or software projects end-to-end, focussing on measurable business and customer outcomes, not just outputs.
- Demonstrated experience owning and delivering a product roadmap aligned to business strategy and customer needs.
- Experience gathering, prioritising, and translating user, customer, and stakeholder requirements into actionable backlog items.
- Proven track record of making data-informed product decisions and managing trade-offs.
- Excellent stakeholder management skills, with the ability to influence at senior and executive levels, including managing expectations, difficult conversations and aligning diverse stakeholders around shared outcomes. .
- Clear and confident communicator, able to translate technical and product concepts for non-technical audiences.
- Confidence leading agile ceremonies, shaping delivery plans, and managing multi-disciplinary teams using a range of agile methodologies.
- Strong customer-centric mindset with experience using user research, feedback, and analytics to drive improvements.
- Ability to manage budgets, risks, schedules, and forecasts with accuracy and commercial awareness.
- Ability to work with technical teams and understand core concepts (APIs, architecture, environments, QA, DevOps workflow).
- Nice to have:
- Direct experience using or managing projects in Webflow.
- Experience in running or contributing to discovery phases or workshops.
- Familiarity with basic web concepts (e.g., hosting, domains, performance, accessibility).
- Consultancy experience or multi-project portfolio management.
- Experience working with modern digital tooling (e.g., Jira, Notion, Slack, Figma, etc.).
- Experience working with AI-assisted development tools (e.g., v0, Cursor), or basic prompt engineering for rapid prototyping.
Benefits
- Private medical healthcare (Bupa)
- 4% matched pension
- Hybrid working (2 days in the office)
- Flexible working
- Quarterly company Hack Days
- 1 professional development day per month
- City centre office
- 25 days annual leave + bank holidays + up to 5 loyalty days
- Team events
- Enhanced maternity leave (12 weeks full pay, followed by 27 weeks of SMP)
- Enhanced paternity leave (3 weeks at 90% salary)
- 2 streaming services or gym membership subsidised
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