Business Process Improvement Specialist enhancing LTC Contact Center experience at Genworth. Leading projects that drive compliance and operational effectiveness for our policyholders.
About the role
- Business Operations and Strategy Lead at Parafin assessing and executing high-impact operational and strategic initiatives. Focus on supporting the growth of next-generation fintech through data-driven decisions.
Responsibilities
- Identify, define, and execute high-impact operational and strategic initiatives across Parafin
- Apply business analytics, market research, and insights to support the decision-making processes for some of the most pivotal decisions facing the business
- Take new company functions from 0 - 1 as we build a next-generation fintech from scratch at Parafin
- Build and/or improve business processes and drive cross-functional alignment on priorities
- Perform ad hoc analyses related to impact sizing, partner acquisition, cohort patterns, unit economics, operations, new markets, and more
- Do what needs to get done to help Parafin create value for our small business and platform customers
Requirements
- 5+ years of total work experience
- 3+ years in management consulting, operations, strategic finance, private equity, or a similar role at a technology company
- Strong fluency in (or desire to learn) data analysis skills and tools, such as SQL / Looker
- Experience building and rolling out new processes from scratch
- Superb communication skills (writing, data, oral)
- Natural problem solver, both with data and with people
- Proven ability to work and thrive in productively chaotic environments
- Ruthless prioritizer; a creative and analytical thinker
- T-shaped skills -- equally comfortable diving deep into financial minutiae and analyses, and zooming out to frame a high-level narrative
Benefits
- Equity grant
- Medical, dental & vision insurance
- Unlimited PTO & work from home flexibility
- Commuter benefits
- Free lunches
- Paid parental leave
- 401(k)
- Employee assistance program
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