Hybrid IT Field Engineer

at Parachute Technology

• Job title: IT Field Engineer
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $85,000 - $95,000 per year
• Degree requirement: Associate's Degree
• Tech skills: Citrix, DNS, Firewalls, VMware, VoIP
• Location requirements: Hybrid, South San Francisco, United States

About the role

• Onsite IT Support Engineer managing IT equipment and support for Peninsula clients. Ensuring service delivery aligns with standards and enhancing client satisfaction through proactive solutions.

Responsibilities

• Manage the performance of all IT equipment such as computers, network devices, servers, printers, and VoIP phones of our managed service clients
• The Onsite IT Support Engineer is the primary technical contact for the client and insures that service delivery aligns with Parachute’s standards
• Perform regular onsite services: Conduct beginning and end of day status meeting with client contact.
• Check server/network health. Check logs, verify backups, and review monitoring tools, resources, and applications
• Perform backup restoration tests according to schedule
• Identify and provide other proactive services to reduce tickets and ticket time
• Develop business/technical relationship with client
• Perform project work as directed
• Implement the Parachute Standard Practices: Help define and implement best practices at client sites
• Verification of installation of remote monitoring and management tools
• Meet regularly with the Parachute Technical Account Managers, Director of Managed Services, and senior engineers to assess and minimize business risk and to identify project opportunities
• Develop and maintain knowledge of client networks and computer configurations: Complete various network assessments and security audit reports for each client site on a regular basis
• Create and maintain detailed IT documentation
• Learn and understand client’s line-of-business applications and associated vendors
• Record detailed notes and log time in Parachute’s ticketing system, Connectwise
• Update ticket notes with tasks completed on each ticket with full description of the problem, resolution steps and results
• Work with Parachute’s Service Desk on any documentation requests and discrepancies
• Help to create better internal processes that will benefit our clients
• Create client specific processes as required and detail in their IT documentation
• Participate in daily, weekly, and monthly Parachute meetings

Requirements

• 7+ years of experience in network / IT systems and troubleshooting steps
• Extensive knowledge of Microsoft related technologies: Windows Server, Exchange, Office 365
• Knowledge of networking technologies: firewalls, routers, VPN, VLAN, DNS and DHCP
• Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration
• Knowledge of virtualization technologies: VMware, Citrix, HyperV
• Associate's Degree Required, Field of Study: IT or related technical field
• Bachelor's Degree Preferred, Field of Study: IT or related technical field
• IT industry certifications are preferred: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP

Benefits

• Quarterly financial bonus in addition to salary
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• 401k + Company Matching
• 15 PTO days
• 8 – 10 paid holidays per year
• Birthday PTO day