Store Manager leading the team at Liquorland Wynyard Station, fostering customer relationships and optimizing store performance. Ensuring exceptional service while driving sales and managing store operations.
About the role
- Boutique Manager overseeing sales in high-volume store. Leading team to create exceptional customer experiences for Pandora jewelry.
Responsibilities
- Analyze sales performance and implement and monitor action plans to meet and exceed targets
- Consistently deliver an exceptional customer experience by ensuring Pandora’s sales methods are applied by all team members during every customer interaction
- Act as the brand and store ambassador, embodying the company’s values daily (We dream, We dare, We care, We perform)
- Motivate and inspire your team to achieve outstanding results, both individually and collectively
- Build customer loyalty through exceptional welcome and service; proactively and professionally respond to customer requests
- Efficiently prepare team schedules according to store needs to maximize productivity
- Effectively manage stock, including conducting in-store inventories in compliance with company policies and procedures
- Adhere to Visual Merchandising guidelines
Requirements
- Experience managing a high-volume store
- Understanding and management of a profit & loss account (P&L)
- Experience in a KPI-driven environment and the ability to improve KPIs to ensure continuous growth and the success of the store
- Experience in managing and developing a retail sales team: recruitment, onboarding and training of new team members
- Performance evaluation and coaching to develop the team
- Excellent written and verbal communication skills to liaise with all departments and senior management
- Proficiency in English is a plus for this role
- Availability for weekends and public holidays is desired
Benefits
- Performance-based store bonuses
- Employee savings/profit-sharing plan
- Meal vouchers of €10.50 per day via Edenred card
- One additional day off for your birthday
- Access to Works Council (CSE) benefits
- Personal discount on Pandora product purchases
- Health insurance with 75% employer contribution
- Option to purchase CESU (domestic service vouchers) with a 50% contribution from Pandora
- Training from day one on products, sales methods and customer service delivered by experienced trainers
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