Member Experience Consultant developing member education and communication solutions at Sun Life. Focuses on enhancing client engagement and corporate goals through effective strategies and relationships.
About the role
- Behavioral Health Care Manager at Pair Team providing mental health resources and interventions for individuals with serious mental illness. Focused on evidence-based strategies, teamwork, and improving patient outcomes in community settings.
Responsibilities
- Primarily work with and support enrolled individuals who struggle with severe mental illness or substance use disorders
- Use evidence-based approaches to provide short-term interventions and behavioral activation strategies throughout the individual's participation in ECM
- Use evidence-based approaches to provide intermediary interventions as a bridge to community supports and referrals
- Provide brief crisis intervention techniques and warm hand-offs to local crisis resources as needed
- Seek to listen openly to individuals and meets them where they are – understanding that adopting an “it’s not my fault but it is my problem” attitude in all communication styles and approaches
- Assist with linkage to ongoing behavioral health treatment upon individual’s completion of participation in ECM
- Support ECM team’s caseload to identify and address barriers to care
- Educate individuals on behavioral health conditions to improve health literacy
- Work with individual to identify health/wellness goals and incorporate goals into a shared care plan
- Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews
- Facilitate and ensure recommendations are communicated across health care team
- Track and manage caseloads using electronic medical records
- Consult with ECM team about clinical concerns or questions, provide educational training on behavioral health conditions and treatment
Requirements
- LCSW, LMFT, or LPCC license issued by the state of California
- Bilingual English/Spanish
- Strong understanding of cultural fluency
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, Google suite, email, and video conferencing
- You are physically located in or near San Diego, California
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner location
- Virtual Ops requires a quiet, HIPAA compliant and internet connected space
Benefits
- Comprehensive health, vision & dental insurance
- 401k
- Opportunity for rapid career progression with plenty of room for personal growth!
- We provide the equipment needed for the role
- Monthly $100 work from home expense stipend
- Gas reimbursements for your on-site engagement days
- Flexible vacation policy with unlimited time off
- No service hour requirements - the caseload is fluid!
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