Administrative Assistant supporting logistics and freight management operations for a global technology leader. Responsible for tasks involving communication with transport companies and process optimization.
Responsibilities
Operational Support: Assist with daily activities in the area, supporting analysts and ensuring correct system operation based on entered information (GFE).
Invoice Validation: Review and validate freight invoices, ensuring compliance with established criteria.
Issue Management: Monitor and follow up on payment-related issues, especially freight and claims, ensuring resolution within agreed deadlines (SLA).
Carrier Relations: Maintain direct contact with carriers for various treatments, schedule performance meetings, and present SLA results.
Meeting Coordination and Escalations: Coordinate meetings with carriers and route issues that fall outside SLA to the responsible areas (CRC).
Controls Update: Keep claims and delivery-exception controls up to date, contributing to the maintenance of the area’s KPIs.
Continuous Improvement: Identify opportunities to improve processes under your responsibility and propose solutions to increase efficiency.
Technical Knowledge: Be familiar with payment systems and related logistics processes.
Requirements
Bachelor's degree completed or in progress in Business Administration, Logistics, or related fields;
Proficiency in Microsoft Office (Word, Excel, PowerPoint);
Strong verbal and written communication skills;
Organized, detail-oriented, and able to solve problems pragmatically;
Comfortable working in a team and adapting to different situations and demands.
Benefits
Meal allowance and/or food voucher;
Transportation voucher or parking allowance;
Nationally-covered health and dental plans;
Gym membership benefit;
Life insurance;
Profit-sharing program based on achievement of targets;
Day off during birthday month;
Support for government programs related to maternity and paternity leave;
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